Sunny Health & Fitness Indoor Cycling Bike Reviews
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Folio 1 Reviews 0 - 10
Cindy of Phoenix, AZ Verified Reviewer
Original review: April 6, 2022
Belt frayed and would not stay aligned and now stretched. Contacted Sunny and same response, align chugalug. Now when yous footstep on chugalug, stops running. Can no longer use treadmill, and Sunny refuses to contact me.
Kaveh of Carlsbad, CA Verified Reviewer
Original review: Feb. 11, 2022
Bought the bike and the tension knob broke within the first year. No biggie... Achieve out to get a part and the fun began. First contact with Sunny Wellness was August 17th 2021. I chosen and was asked to email pictures of the part, the serial number, and my receipt (no problem) I sent it in that solar day. No response... I email them 5 days later. They notify me the office is non available but will send it to me in three-6 weeks. That'due south ok, I go it. I wait viii weeks to bank check in, they let me know it will be another three-4 months... Damn, that'due south a long time... Only people have bigger problems right now, then whatsoever.
I wait another iv months and email them again. They say, "Oh sure we tin can transport you this part. That will just be $20 - ship us your Paypal business relationship and we will get information technology right out..." Ok, awesome then you have the part, left me hanging since August, and now want me to pay for it when it was under warranty when I offset called you? Nope... What a wonderfully backwards experience. Here is my ticket number if anyone out there wants to follow upwardly. **
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Jose of Merced, CA Verified Reviewer
Original review: Jan. 7, 2022
I started using machine 2 months after I bought it, right away I noticed something was wrong. Made a loud noise and cycle would wobble. I sent a video. They sent a video how to remove covers. But I could not open up it. I got the runaround. I am out 330 bucks! Do not buy from this visitor. Horrible service, my credit menu couldn't help me cause it was pass 60 days. I got burned! Ripped off. Practice not buy anything from these crooks
Bricklayer of Ga, Other Verified Reviewer
Original review: Dec. 4, 2021
It has been very difficult to adjust the seat since we bought this bicycle, and we reached out to Customer Support to ask them what to exercise. They said that is the bike seat is stuck, we should lay the cycle on its side and utilize a hammer to get the seat post out...after getting a replacement part, the wheel seat and mail became stuck once more.
Support suggested things such as "breaking the plastic cap" and "submerging the parts in water to make it easier to pull apart". They take denied our request to get bodily working parts that tin be adapted and say that it is not covered under warranty, even though the issue that we have had since the we got the cycle has not been resolved. Exercise not buy anything from this company. I'm very disappointed in my purchase as we at present have an unusable wheel.
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Marilynn of Tyler, TX Verified Reviewer
Original review: November. 16, 2021
I purchased a Sunny Fitness Cross Trainer nigh a month agone. It came as agreed but when I was putting it together, I was very frustrated by the VERY small pictures in the instruction book, but upon conscientious inspection and tiresome going, things started coming together. Simply the second slice I went to put on, which was one of the Stabilizer Confined, as I was tightening the commodities, the part croaky and the cease started falling off, literally. I decided to keep going and come across "what else might be a problem before I called Sunny" and got the back finish of the cross trainer done and was getting set up to attach the "Front Post" to the principal frame.
At that place is supposed to be 3 wires coming out of the "Front end Mail" that connect up with 3 wires coming out of the primary frame, merely MY Front Mail only had ii wires coming out of information technology. There was a loose wire in the box with ii identical male ends that did not appear anywhere in the instruction book or the video. I called Sunny, sent DETAILED PHOTOS of the defective parts and was given a ticket number and told a new Back Stabilizer Bar would be sent out to me and they were trying to figure out the situation with my "Forepart Mail service" and the missing wire and/or the "extra" wire that came in the box.
I waited ONE Total WEEK with NO RESPONSE from Sunny, NO contact that they had sent my parts or that they were doing Anything to resolve my issues, and I called them over again. The fellow I spoke with said he would make certain information technology was taken care of TODAY and I'd be getting an email that my parts were on the way....well, THAT DID Non HAPPEN. Then, if I don't hear annihilation tomorrow, I am going to file a complaint with the BBB in LA where their visitor is AND file a complaint with the California Chaser General's Office of Consumer Affairs. There is NO Alibi for this kind of customer service failure, NONE....BUY ELSEWHERE, this company is a joke! Typical Fabricated in Red china JUNK!
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ME of Delray Embankment, FL Verified Reviewer
Original review: June 23, 2021
Bought a exercise bike 3 calendar month agone for my wife per her doctor'southward request. We're older and she does very light piece of work (ten minutes low setting) once or twice a week. It broke downwards, Sunny would not supercede or repair, instead they sent a diagram on how to repair myself. It didn't work, they put cheap parts and are not willing to send a technician and the part required to arrive correct. They instead said that I should contact Amazon to run across if they tin assistance me!!? I paid $400 and it is a lot of coin for us but nonetheless, you may want to consider ownership from other companies than Sunny Health and Fitness. They made me send so many videos and pictures and although they recognized the trouble, they said that I should get my ain technician and parts needed to fix it. Simply 3 months into the purchase and maybe 5 hours of total usage!!!
Jon of Lake In The Hills, IL Verified Reviewer Verified Buyer
Original review: April 20, 2021
I would never buy a production from this visitor once more. Their customer service is terrible, and it takes a week for them to respond to emails and months to resolve issues. I purchased an Evolution Pro II Magnetic Indoor Wheel Exercise Bike model SF-B1986 and delivered the get-go calendar week of December 2020. First, the begetting went out on the right pedal within xxx days. I reported the problem on 12/29/2020 and it took until 1/twenty/2021 for them to ship me a replacement pedal for self-replacement to prepare the bike.
2d, I now have another consequence that started in March 2021 where the bike is making a loud clunking audio when spinning. I reported this on March 19th, 2021.
Subsequently a calendar week they advised to diagnose by sending me a YouTube video link to take off baby-sit and do diverse things with chugalug, flywheel, etc… to attempt and figure out the specific issue. Correct in the email it states the video may not be for my specific model so not sure how I would follow. So, subsequently 1 hour of trying to work through the diagnosis, I advised I wasn't able to perform the diagnosis due to instructions that are not for my bike model and no tool to remove the pedal arms to get the baby-sit off.
I emailed back twice since then that they needed to take someone repair or to replace the bicycle. After weeks and several emails providing videos of the noise event, serial number info, and sales society, I received an e-mail today they are at present shipping me steel bearings of some kind and some kind and a creepo puller tool which I should receive in 1 – iv weeks. No response to my requests of them regarding sending someone to fix the bike or return for a refund or replacement.
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Judith of Santa Atomic number 26, NM Verified Reviewer
Original review: Apr 1, 2021
I purchased this treadmill during the winter of the pandemic to maintain some do beyond swimming. It was by far the least expensive and then I wasn't expecting much. However, it is a great, solid, easy to use piece of equipment, and it fold upward to an upright position. I am pleasantly surprised!
Source: https://www.consumeraffairs.com/health/sunny-health-fitness.html
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